Too many parcels come back
Unreachable customers, refusals at the door, "I never ordered": you want a method to confirm and track every order.
Cash on Delivery Kit · digital product
Sell with cash on delivery without losing your money along the way
Confirm every order, choose and manage a courier, check every payout, handle returns by the rules and measure your own rates: the complete method, scripts in four languages, procedures, document templates and an Excel workbook.
- Scripts in French, Arabic, darija and English
- Sourced and dated legal pointers
- No made-up figures: you measure your own
Who it's for
This kit is for you if…
You don't know what you really earn
Ads, delivery, returns, late payouts: you want to know the real cost of a refusal and your margin.
You're launching or organising a store
On YouCan, Shopify, WooCommerce, Instagram or WhatsApp, you want solid foundations, terms of sale included.
You have or are hiring a confirmation agent
You need scripts, a training plan and a grid to assess calls.
What's inside
From order to cash collected
Every document comes in English, French and Arabic; the scripts and messages are written in French, Arabic, darija and English in every edition.
- Guide (PDF) — honest figures, the journey of an order and where money is lost, confirmation, choosing a courier, payouts, returns and withdrawal (Law 31-08), personal data (Law 09-08), invoicing and auto-entrepreneur status, WhatsApp Business, measurement, the first 30 days plan and sources
- Scripts and messages (Word and PDF) — 13 scripts and messages in 4 languages: automatic confirmation, call script, 10 answers to objections, unreachable customer, written confirmation, shipping, delivery reminder, courier at the door, reviews, returns, refund, promotion with consent, unsubscribe
- Procedures and checklists (Word and PDF) — 9 procedures: store set up for cash on delivery, 15 questions to ask a courier, payout reconciliation, risky orders handled under Law 09-08, returns, WhatsApp and Meta compliance, invoice, confirmation agent, 30-day plan
- Document templates (Word and PDF) — 6 drafts to have checked: distance selling terms, delivery and returns policy, form notices, invoice fields, courier claims, written confirmation
- Excel workbook — 8 tabs: instructions, settings, order log, dashboard, cost of a refusal and minimum delivery rate, courier comparison, payout reconciliation, 30-day plan
Why pay for it
What this kit adds to free articles
You can find articles online about cash on delivery in Morocco, often written by tools selling their own service. Here is what they don't do.
| Free articles and resources | This kit |
|---|---|
| Refusal rates or drops quoted without a source | No made-up figures: what we know, what we don't, and a dashboard to measure your own rates |
| General advice on confirmation | A full call script and 10 answers to objections, in French, Arabic, darija and English |
| Nothing on Moroccan law | Withdrawal and written confirmation (Law 31-08), personal data (Law 09-08), invoice details, with sources |
| "Keep a blacklist of bad customers" | A risky-order grid that complies with Law 09-08, with no shared list |
| Undated courier rates | A dated public rate card, 15 questions to ask in writing and a comparison to fill in |
| Collected cash forgotten | Parcel-by-parcel payout reconciliation and claim templates |
| WhatsApp messages with no rules | Templates sorted by Meta category, with the cost and consent rules |
| No calculation | The cost of a refusal and the minimum delivery rate to break even, product by product |
Full transparency
What the kit is not
- It is not legal or tax advice: the document templates are drafts to have checked by a lawyer or an accountant.
- It does not guarantee any delivery rate: it gives you a method and helps you measure your own figures.
- Laws, courier rates and WhatsApp pricing change: they are dated October 2026, so check official sources before deciding.
- The scripts are drafts to adapt to your store and customers, not texts to read word for word.
How it works
From purchase to better-tracked orders
You pay online
By card or PayPal depending on your country, in Lemon Squeezy's secure window.
You download the kit
Right away on the thank-you page, and by email with your personal link.
You read the guide once
It gives you the map: where money is lost and what to fix first.
You log your orders
In the Excel workbook, starting today, to measure your own rates.
You follow the 30-day plan
With the scripts, procedures and templates, week after week.
The author
Who prepared this kit
I'm Imad Oufrid, a web developer and SEO and digital marketing consultant in Morocco. This kit brings together what I set up for online stores that sell with cash on delivery: clear messages, simple procedures, checked figures and rules that are respected. Learn more
FAQ
Frequently asked questions
Does the kit give a "normal" refusal rate?
No. No reliable source publishes these rates for Morocco, and sellers' figures contradict each other. The kit explains what is known, then helps you measure your own by city, product, agent and source.
Does it work with my store?
Yes: the method applies to YouCan, Shopify and WooCommerce as well as selling on Instagram, Facebook or WhatsApp. The Excel workbook doesn't depend on any tool.
Are the document templates ready to publish?
They are drafts based on Laws 31-08 and 09-08 and the General Tax Code, as of 28/10/2026. Adapt them, then have them checked by a lawyer or an accountant.
What formats are the files in?
PDF for the guide, Word (.docx) and PDF for the scripts, procedures and templates, Excel (.xlsx) for the workbook. They also open in Google Docs, Google Sheets and LibreOffice.
Can I use it for my clients?
Yes, for your own projects and your clients' projects. You may not resell, share or publish the files. Details in the terms of sale.
How will I receive the kit?
Immediately after payment, on the thank-you page and by email. Your personal link allows up to 20 downloads.
What if the kit isn't right for me?
You can ask for a refund within 14 days if a file is faulty, if the kit doesn't match its description, or for a duplicate purchase. See the terms of sale.
Ready to track your orders better?
$29, all three languages included, instant download, free updates if the content changes or becomes outdated.